Terms & Conditions

Shoesonloose provides an online platform that connects Operators who have knowledge and experience with a particular travel destination or activity with Travellers seeking to experience such destinations and activities (collectively with the Site and Application (each as defined below), the "Services").

The Services are accessible at Shoesonloose.com and any other websites through which Shoesonloose makes the Services available (collectively, the "Site") and any related applications (the "Application"). By using the Services, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service ("Terms"), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application and Services and all Collective Content (defined below) and constitute a binding legal agreement between you and Shoesonloose.

100% amount needs to be paid for flight tickets in advance for issuance of tickets unless specified otherwise; if flight fare has increased / decreased by the time payment reaches us, then the same shall be borne by the client and the quotation would be revised accordingly.

Cab / driver details will be provided 1 day prior to trip starting date. Customer is requested not to take follow up for cab / driver details after 1st instalment. Details will be forwarded to you under aforementioned time without fail.

Vouchers provided against the booking need to be verified by the customer and any discrepancy or non-inclusion of anything promised in writing by the sales rep (only on official emails) should be brought to notice within 24 hours from the date of receipt of the vouchers.

Any change in the itinerary / hotels / inclusions post booking must be recorded in writing between client and SOL. Any other form of communication regarding changes will not be entertained in cases of dispute.

All special requests like early check-In, late check-out, smoking room, non- smoking room, room with views, floors, king bed, twin bed, adjoining and / or interconnecting rooms are under hotel discretion and is strictly subject to availability. It can’t be guaranteed in prior by SOL.

SOL does not guarantee the hotels’ room services and food quality. However, in case of any concern, you may reach out to us immediately so that timely action can be taken.

SOL does not take guarantee for any services revoked from the hotel without prior notice. For meals included in the package, hotel menu is preset (on buffet basis) and specific choice of meal may not be available.

SOL does not take guarantee for any services revoked from the hotel without prior notice. For meals included in the package, hotel menu is preset (on buffet basis) and specific choice of meal may not be available.

SOL will not be liable for any losses incurred due to any delays made by the customer. Please ensure that you follow the timings as per the itinerary/tour voucher.

The itineraries are designed in a manner so that all the sightseeing / activities are covered within the stipulated time period. If any sightseeing / activity is missed due to extension of stay over the advised time-period at a particular destination, then SOL will not be held liable for the same.

Customers can not change the itinerary during the trip unless the same has been pre-informed and assented by SOL. In case of change of itinerary by customer without prior information, SOL shall not be liable for any non-delivery of inclusions.

SOL shall not be liable for any losses incurred by the customers due to violation of rules of local government. In case on any currency fluctuations or amendment in local Government taxes, SOL reserves the right to adjust the package amount accordingly.

Customers should take responsibility of their own luggage. Cab drivers do not provide porter services and cannot be held liable for any such loss.

SOL is not liable for any loss or damage of personal belongings like mobile, tab, laptop, ornaments, etc.

In case of non-compliance of payment terms, SOL reserves the right to cancel the booking at any point of time without any refund.

Refunds can only be given in case of inclusions mentioned in itinerary are not delivered. Refunds will not be given in any other case unless specified other wise.

If due to unforeseen circumstances, the customer has to pay for the inclusions already mentioned in the package, refund claim for the inclusions may be considered and refunded upon submission of proper receipts, provided this was pre-informed to SOL.

Cancellation amount will be calculated as per total booking amount whether we have received full booking amount or not. If you have paid only advance (part payment of total booking amount) then you have to pay rest of the amount in case of cancellation at any point of time.

SOL shall not be held liable for any impact due to change in original itinerary by the customer. Any amendments / additions to package (dates, inclusions, flights, and itinerary) post booking confirmation will be done as per cancellation policy of the original package and respective service providers. Customer has to bear the cost (if any) incurred due to this.

Expenses on accounts of any factor which SOL or the service provider in question could not even with all due care, foresee or forestall such as threat of war, riot, civil strife, industrial dispute, terrorist activity, natural calamity, fire, acts of God, adverse weather conditions, and all similar events. SOL shall not be liable for any losses made thereof.

In case local attractions are closed for maintenance / weather conditions / government orders / strike / curfew /natural calamity / any other unforeseen reasons, SOL will try its best to reimburse the appropriate amount against the same in case refund is possible. However, SOL is not obligated for the same and cannot be held liable against it.

Every hotel has its own standard check-in time varying from 09:00 A.M. to 02:00 P.M. Check-in time of the hotels would be standard unless specified otherwise. Clients are advised to followup with the hotel directly regarding early check-in or late check-out. It is strictly subjected to availability and may be chargeable by the hotel.

Some hotels request a credit-card deposit upon check-in to cover any incidental charges. Unused funds will be refunded upon check-out. Some hotels may accept a cash deposit in lieu but this cannot be guaranteed. It is the client's duty to reverse the credit card charge on check out. All extras to be paid directly to the hotels / the service providers.

Most hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management.

As a 3rd in a triple room, a roll away cot may be provided while as a 3rd in a double room, no bed or cot will be provided to the child below 12 years.

Maximum 3 persons are allowed per room in most of the hotels. Hotels generally do not have air conditioner or fan due to favorable weather condition. Triple rooms are usually no larger than twin rooms.

It is mandatory to carry original valid photo identity card (Passport /Driving License / Voter ID card / Aadhar card) of all the travelers during the trip. Hotel may deny check-in if proper I’d proofs are not presented at the time of check-in.

No refund would be applicable under above circumstances.

If you choose to pay via PayU / Paytm / CC Avenue, there's an additional 2% gateway charge on total transaction (installment) cost which will be automatically added on the payment page.

Note that the additional 2% is gateway charge is not a part of your total package cost given by Shoes on Loose; hence is not included by default in the given price. As mentioned above, it will be automatically added on the payment page. In case the clients don't want to pay gateway charges, they can pay using alternate methods such as IMPS, NEFT, Online Banking, Payment Wallets and UPI etc

The customer must be in possession of a valid Multi Entry Schengen Visa before the start of the trip from India. The cost of this Visa is not included in your tour price unless specified by the sales rep. Some Consulates may request for a bio-metric or personal interview. The customer will need to attend this Interview at their own cost.

It will be the Tour Participant’s responsibility to apply for visa with complete set of documents required by the embassy/consulate within the stipulated period as advised by the Company.

In the event the visa application made by Tour Participant or by the Company on his/her behalf is rejected by the consulate due to either inadequate supporting documents or for whatever reason or where the visa could not be processed due to late submission of application by the Tour Participant the Company shall not be liable for the eventuality and lead to forfeiture of booking amount paid and no claim whatsoever shall be entertained for the same.

Due to rejection of visa or non-processing of visa application due to any circumstances resulting in the Tour Participant not being able to travel on the tour originally booked; he/she shall have the option to postpone the tour to another available date or change to any other tour by paying relevant reschedule charges given by the related service providers. SOL will not be liable for these charges neither will entertain any claims or negotiations in this regard. However, as a company of ethics and customer oriented approach, we are always open to loop our customers with respective hotel or airline for a direct discussion and explanation to them of the circumstances and request for their considerations accordingly.

Full Tour amount needs to be completed by the customer as per the schedule mentioned in the invoice & therefore, full payment has to be done minimum 25 Days before the start of Travel from India

The full set of Travel & Tour Vouchers will be released to the customer 7 days before the travel date provided the full payment has been cleared as per the payment time frame above (25 days before travel date) with no dues or delays.

After the customer has paid full tour/flight amount, Shoes on loose will reconfirm each services, activities, tours and Hotels with full & final payment to respective service providers and local partners. In case due to the delayed payment clearance by the customer; the availability of anything is lost or prices are increased, we will first aim to provide similar services/hotels in the original amount charged to the customer & in case of no availability at all of similar services/hotels, the customer will have to pay the difference in the amount. (ex. New price of the service/hotel minus (-) original price charged for the same = amount X to be paid by customer as difference)

Refund Policy

It is mandatory to contact Shoes On Loose for all refunds however refunds would be done as per the SOL refund policy.

The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Shoes On Loose will make an appropriate charge reversal. If the User used a debit card, Shoes On Loose will credit the money back to the debit card. On the event of cancellation and refund of partially utilized bookings upfront discount, promo code and Shoes On Loose Wallet discount availed at the time of booking would be deducted from the refund amount.

Shoes On Loose will be able to initiate customer's refund only after receipt and/or confirmation of refund from the Vendors.

INSTANT REFUND would take upto 72 working hrs to get credited in customer's bank account.

In case of Instant Refund, please share valid bank details with Cancel cheque attached. All refunds are processed by the method of payment used in the initial transaction. Once you have cancelled your booking, the refund will be Credited by Shoes On Loose within max 10 business days. However, for the amount to reflect in your bank or credit card account is dependent on the time taken by your bank thereon. For any discrepancies and delays, kindly check directly with your bank or credit card company.

NORMAL REFUND would take 10 business days to get credited in Customers bank account.

No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

All refunds shall be processed subject to processing of refunds by the respective airline. If you fail to share the bank details within 48hrs, Normal Refund with the TAT of 10 business days will be processed by default.

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